Lokeshwaran Ramu - Salesforce Developer | Data Architect and Service Cloud Consultant

Lokeshwaran Ramu

Salesforce Developer | Data Architect | Service Cloud Consultant

About Me

Experienced Salesforce Developer, Data Architect, and Service Cloud Consultant with over 7 years of expertise in designing and developing Salesforce solutions, including LWC, Apex, Aura, triggers, flows, and process builders. Skilled in delivering innovative business solutions, merging/de-merging Salesforce orgs, integration, data migration, debugging, and administration. Proficient in Salesforce best practices, Java, and multiple programming languages, I excel in both independent projects and collaborative teamwork.

Details

Bachelor of Information Technology
Age: 28
lokeshramu16@gmail.com
+61 410076060
Melbourne, Australia

Experience

Senior Salesforce Developer

February 2023 - Present
Country Road Group, Melbourne, Australia
  • - Collaborated with stakeholders to prioritize requirements and manage project timelines.
  • - Resolved Salesforce issues (data quality, errors, performance).
  • - Kept up with Salesforce best practices and emerging tech.
  • - Managed integrations with external vendors.
  • - Delivered multiple projects on time and within budget.
  • - Contributed to de-merging Salesforce orgs with data analysis and custom solutions.

Senior Salesforce Developer

October 2021 - February 2023
Webcentral Group, Melbourne, Australia
  • - Developed custom workflows, VF pages, Apex, and SOQL queries.
  • - Provided technical support and troubleshooting for Sales/Service/Community Clouds.
  • - Reviewed test protocols for application testing.
  • - Improved customer processes using Salesforce best practices.
  • - Merged Service and Sales Cloud orgs with cross-functional collaboration.

Success Agent Tier - II (Developer Success Engineer)

October 2020 - November 2021
Salesforce, Hyderabad, India
  • - Built custom workflows, VF pages, Apex, and SOQL queries.
  • - Supported bug fixes and enhancements across clouds.
  • - Reviewed test protocols for user acceptance.
  • - Enhanced customer processes and productivity.
  • - Improved Salesforce communities for clients.

Software Developer

October 2017 - September 2020
ISSQUARED INC, Hyderabad, India
  • - Coded user provisioning with Java, ISIM, and TDI.
  • - Integrated Salesforce with internal systems.
  • - Developed connectors and web pages with JavaScript, Apex, and VF.
  • - Performed unit and functional testing with HP ALM.
  • - Reported integration issues and recommendations.

Software Developer – Trainee

July 2017 - October 2017
Auzmor Technologies, Chennai, India
  • - Worked on back-end connectivity with Vert.x, JWT, and Java.
  • - Coordinated with front-end team using React Js and Ant Design.
  • - Hosted ATS on AWS EC2.
  • - Tested and deployed applications.
  • - Collaborated across the SDLC.

Certifications

Salesforce Certified Service Cloud Consultant
Verified
Salesforce Certified Platform Developer I
Verified
Salesforce Certified Data Architect
Verified
Salesforce Certified Plaform App Builder
Verified
Salesforce Certified Administrator
Verified
Sun Certified Java Developer
Verified

Skills

Salesforce LWC
Apex Programming
Aura Components
Flows & Automations
Data Migration
System Architecutre
Integration
Salesforce Administration
Salesforce Security
Digital Marketing & SEO
Web Development
Java

Projects

Merge Salesforce Orgs

Merged two Service Cloud orgs for Webcentral Group and Netregistry, enabling unified customer service operations.

De-Merge Salesforce Orgs

De-merged two Service Cloud orgs for Country Road Group and David Jones, ensuring independent retail operations.

LWC UI Customization

Customized and built new UI features using LWC for the Customer Service Team, enhancing usability.

Implementing SLA

Implemented SLA tracking in Service Cloud for improved service efficiency.

Einstein for Retail

Implemented Einstein for Country Road Group to enhance retail customer insights and automation.

Loyalty Solution

Built a Loyalty solution for Country Road Group, integrated with Service Cloud for seamless customer experiences.

Braze Integration

Integrated Braze marketing solution with Service Cloud for Country Road Group, improving customer engagement.

Storage Optimization

Developed an AppExchange solution to convert case emails to PDFs automatically, optimizing storage across Salesforce clouds.

Bulk Email Solution

Created an AppExchange solution for bulk customer case emails in Service Cloud, primarily for Webcentral Group.

User Access Management

Modernized user access management on Service Cloud using LWC and VF pages at ISSQUARED Inc.

Data Encryption

Implemented encryption for customer data in integrations and sandboxes for enhanced security.

Master Data Management

In progress: Implementing MDM solutions for customer data in Service Cloud for Country Road Group.

AppExchange Solutions

Convert Case Emails To PDF

Convert Case Emails To PDF

Transforms case emails into PDFs automatically, enhancing storage efficiency across Salesforce ecosystems.

Send Email On Multiple Cases

Send Email On Multiple Cases

Facilitates bulk email dispatch for Service Cloud cases, boosting communication productivity.

Resume

Courses Completed

Google Cloud Certified Professional Data Engineer
Programming in C++
Programming in C

Contact Me